Refund Policy
Refund Policy
Origin of Products:
All orders are shipped directly from our warehouses in China.
Real Delivery Time:
Delivery may take 15 to 60 days, depending on international logistics, customs clearance, and local postal services.
⚠️ Important Notice:
Any shorter delivery estimates shown on the website are illustrative only and used for promotional purposes.
The official and valid delivery timeframe is up to 60 days.
Tracking information is provided via email as soon as the order is processed.
🔁 Change of Mind Returns (7-Day Period)
You may request a return within 7 days from the date you receive your order.
Return Conditions:
The item must be unused, undamaged, and returned with its original packaging, tags, and accessories.
We cannot accept returns for intimate items, cosmetics, food, or personalized products.
Refund for Change of Mind:
Once the item is received and inspected, refunds are processed within 3 business days.
Refund applies to the product value only (shipping costs are non-refundable).
🛠️ Defective or Damaged Products
If your item arrives damaged or defective:
Contact us within 7 days of delivery.
Provide photos/videos clearly showing the defect.
If required, we will request the return of the item.
In these cases:
Return shipping costs are covered by us.
You may choose a replacement, exchange, or a full refund, including shipping.
📬 Return Shipping Costs
Change of mind: Customer is responsible for return shipping.
Defective or incorrect items: We cover the return shipping cost.
We recommend using a tracked shipping service.
⏱️ Processing Times
Product inspection after arrival: up to 3 business days
Refund or store credit issuance: up to 3 business days after inspection
📞 Customer Support
For any questions or assistance, our team is ready to help.
📩 Email: useinzatt@support.com
📱 WhatsApp: +1 678-743-9599
☎️ Phone: +1 678-743-9599
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM (BRT)
📍 Business Information
Company Name: INZATT
Business Registration / EIN: 98-1880500
Address:
500 4th St NW, STE 102
Albuquerque, NM 87102
United States